Play responsibly at x11bd
Enjoy the entertainment within your limits — at x11bd we are committed to keeping your gaming experience safe and enjoyable.
Our pledge for safe entertainment
x11bd believes that online betting and casino gaming is purely a form of entertainment — it should never be a source of income or a solution to financial problems. Our commitment to responsible gambling is proven not just in words but in action. We provide various tools and features to create a safe, balanced, and controlled environment for every player.
Our platform offers the ability to set deposit limits, take temporary breaks, and permanently close your account if needed. Your wellbeing and peace of mind are our highest priority.
6 important tools for safe play
x11bd provides these tools to keep you fully in control. Contact the support team to activate any tool.
Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set it cannot be exceeded, which protects you from overspending.
Time-Out (Temporary Break)
Take a temporary break from 1 day up to 6 weeks. During this period you will not be able to log in or place bets on your account. This is highly effective for reducing stress.
Self-Exclusion
Choose self-exclusion to close your account for a long-term or permanent period. Once this decision is made, the account cannot be reactivated before the set time has passed.
Betting Limit
Set a limit on how much you wager at any given time. This tool helps you enjoy entertainment while staying within your budget.
Reality Check Reminder
Set automatic reminders to view a summary of your play time and spending at regular intervals. This helps you make informed decisions.
24/7 Bangla Support
For any issue, our live chat support team is always by your side. Talk in Bengali, get quick answers — any time of day or night.
For 21 years of age or older only
The x11bd platform operates exclusively for individuals aged 21 or above. Gambling by minors is prohibited by law and we follow a zero-tolerance policy on this matter.
Age verification during registration is mandatory. We may request additional verification on any account we find suspicious and may suspend an account immediately if necessary.
If there are minors in your household, use parental control software to restrict access to this site on your devices. This is your responsibility and we respect that responsibility.
Recognisable signs of a gambling problem
If any of the following apply to you, take a break immediately and contact our support team.
- A tendency to bet more in an attempt to recover lost money
- Hiding gambling from family or friends
- Betting with money meant for bills or essential expenses
- Wanting to stop gambling but being unable to control yourself
- Spending excessive time thinking about or planning gambling
- Gambling causing harm to your work, relationships, or studies
- Feeling restless, anxious, or depressed
If you need help, we are here for you
x11bd Support Team
Live Chat
Talk to us directly in Bengali 24/7. Our trained team will help you use the right safety tools.
Email Support
[email protected] — write out your issue in detail and we will respond quickly.
Account Protection
Contact the support team to activate time-out, deposit limits, or self-exclusion — we will take action within 24 hours.
Confidentiality Guaranteed
Your issue will be kept completely confidential. Asking for help is an act of courage — there is nothing to be ashamed of.
10 golden rules for responsible betting
Following these simple rules will keep betting enjoyable and in control at all times.
Set a budget: Before each session, decide on a fixed amount that, if lost, will have no impact on your daily life.
Accept your losses: Placing more bets to try to recover lost money is called "chasing losses" — it is the most dangerous habit of all.
Respect your time limit: Decide in advance how long you will play. Use an alarm or reminder so you can stop on time.
Never bet on impulse: Never bet under stress, frustration, or the influence of alcohol — your ability to make decisions is reduced in these moments.
Take regular breaks: Get up, walk around, and clear your head at least once every hour. Long sessions weaken your judgement.
Do not treat gambling as income: Online gaming is a form of entertainment — expecting regular income from it over the long term is not realistic.
Never bet on credit: Never bet with borrowed money, a credit card, or a loan. Only use funds that are available to you.
Spend time with family and friends: Social connection supports good mental health and reduces the tendency toward excessive gaming.
Use deposit limits: Activate our built-in deposit limit tool so that spending beyond your set limit is not possible.
Do not hesitate to ask for help: If you feel the situation is getting out of control, contact x11bd support or reach out to a professional counsellor.
Steps to activate self-exclusion
In just a few simple steps you can activate a temporary or long-term self-exclusion.
Log In
Log in to your x11bd account and go to account settings.
Contact Support
Let the support team know via live chat or email that you want self-exclusion.
Choose a Duration
Select a temporary break (1 day to 6 weeks) or choose a duration for a long-term closure.
Confirm
The support team will confirm your request. Your account will remain suspended until the set period has passed.
Have fun, play safely
Enjoy cricket betting, slots, and live casino at x11bd — fully responsibly. Our support team is always by your side.
Questions and answers about responsible gambling
Whatever questions you have in mind, you may find the answers right here.