x11bd Privacy Policy — Your Information Is Fully Protected
This policy describes in detail how your personal information is collected, stored, and protected at x11bd.
How We Protect Your Privacy
We handle the information you provide on the x11bd platform with the highest level of security. See the key principles at a glance below.
SSL Encryption
All your data is protected by 256-bit SSL encryption — no third party can access it during transmission.
Limited Access Policy
Only authorized staff can view your information, and only for necessary reasons.
No Sale to Third Parties
We never sell or rent your personal information to third parties.
Transparent Collection
You are clearly informed about what information is collected and why.
Right to Correction
You can view, correct, or request deletion of your personal information at any time.
24/7 Support
Our Bengali live chat support is always ready for any privacy-related questions.
Introduction and Applicability
x11bd (referred to as "we", "our", or "platform") is an online betting and casino platform operated for players in Bangladesh. This privacy policy tells you how we collect your personal information, what we use it for, where we store it, and how we keep it secure.
By using the x11bd website, app, or any of our services, you agree to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services and contact us.
This policy applies to all x11bd users — both registered members and guests. Our platform is intended for users aged 21 and above only.
What Information We Collect
When registering and using the x11bd platform, we may collect the following types of information:
2.1 Identity and Contact Information
- Full name and date of birth (for age verification)
- Email address and mobile number
- Current address
- National ID (NID) or passport details (for KYC verification)
2.2 Financial Information
- bKash, Nagad, Rocket, Upay, or bank account numbers (for transactions)
- Deposit and withdrawal history
- Transaction time and amount
Please note: We do not store any full payment card numbers or banking passwords.
2.3 Technical Information
- IP address and device identity
- Browser type and operating system
- Cookie and session data
- Login and logout times
2.4 Usage Information
- Records of the games you have played
- Betting history and results
- Bonus and promotion usage details
- Support chat conversations
Purpose of Data Collection
We use your personal information for the following purposes:
- Account Management: Ensuring registration, login, and identity verification.
- Financial Transaction Processing: Completing deposits and withdrawals and maintaining transaction history.
- Security and Fraud Prevention: Detecting and preventing suspicious activity.
- Responsible Gaming: Enforcing age verification and self-exclusion policies.
- Customer Support: Resolving your issues quickly and effectively.
- Service Improvement: Analyzing and improving the platform experience.
- Legal Compliance: Adhering to applicable laws and regulations.
- Relevant Communications: Sending important updates, transaction confirmations, and support messages.
We do not send you any marketing messages without your consent. You can change your communication preferences at any time.
Data Storage and Security
x11bd takes industry-standard technical and organizational measures to keep your personal information secure:
4.1 Technical Safeguards
- TLS/SSL encryption is used for all data transmissions.
- Servers and databases are encrypted and protected by firewalls.
- Regular security audits and vulnerability assessments are conducted.
- Multi-factor authentication (MFA) is mandatory for admin access.
4.2 Access Controls
Your information can only be viewed by authorized staff for necessary purposes. All staff are bound by confidentiality agreements and receive regular training.
4.3 Retention Period
We retain your information for as long as your account is active. Even after an account is closed, certain information may be retained for as long as required to meet legal obligations and resolve disputes.
Data Sharing and Disclosure
x11bd does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
- Service Provider Partners: Payment processors (bKash, Nagad, Rocket, Upay, banks), KYC verification providers, and technology infrastructure providers — only the necessary information and under strict agreements.
- Legal Requirements: When required to disclose information by court order, government investigation, or applicable law.
- Fraud and Abuse Prevention: With relevant authorities in cases of serious fraud or criminal activity.
- Business Changes: In the event of a company merger or acquisition — you will be notified in advance.
Any third-party partner is contractually bound to meet our privacy standards.
Cookies and Tracking Technologies
x11bd uses cookies and similar technologies to ensure platform functionality and improve your experience.
6.1 Types of Cookies
- Essential Cookies: To maintain login sessions and security — the platform cannot function without these.
- Functional Cookies: To remember your language and preferences.
- Analytics Cookies: To understand and improve platform usage — statistical data only.
6.2 Cookie Controls
You can disable non-essential cookies from your browser settings. However, disabling essential cookies may cause some services to not work properly.
Your Rights and Controls
You have the following rights regarding your personal information at x11bd:
- Right of Access: The right to request details about what information we hold about you.
- Right to Correction: The right to request correction of inaccurate or incomplete information.
- Right to Deletion: The right to request deletion of your information in certain circumstances.
- Right to Restrict Processing: The right to request that data processing be paused for specific reasons.
- Right to Withdraw Consent: The right to withdraw from consent-based processing at any time.
- Right to Complain: The right to submit a written complaint to our privacy team.
To exercise these rights, please contact our support team. We aim to respond within 30 business days.
Protection of Minors
x11bd strictly prohibits registration and participation by anyone under the age of 21. We regularly conduct age verification processes. If we learn that information has been collected from a minor, we will immediately close that account and delete the related information.
If a parent or legal guardian believes their child's information is held by us, please contact us immediately.
Third-Party Links and Services
The x11bd platform may occasionally reference third-party services such as payment gateways. These third parties have their own privacy policies that are outside our control. We recommend that you review their individual policies.
Policy Changes and Updates
x11bd may update this privacy policy from time to time. For significant changes, we will notify you via your registered email or through the platform. The date of each update will be noted at the top of this page.
Continuing to use the platform after any changes means you have agreed to the updated policy. We therefore recommend reviewing this page regularly.
Contact Us
For any privacy-related questions, requests, or complaints, please get in touch with us. Our team is able to respond in Bengali.